FAQ'S

FAQ’S

Q: If I know what sort of product I would like, how will I know it’s the best option for my business/event?

A: We will review your brief and guide you to the right choice for your budget or event.

Q: How do I know what artwork I have and what you need?

A: Please contact us and we will guide you. In the first instance your designer who originally created your logo or the printers who print your company stationery will probably have the artwork and PMS references.

Q: Do I or can I order from the website directly?

A: There are some websites where you can upload your logo and order without speaking to anyone but due to several options available including method of print/embroidery/engraving and the quantity and delivery options, we would like to speak with you and / or at the very least quote bespoke for you if you send us a mail with your requirements. We will then check all the options in our brief and confirm them back to you usually the same day.

Q: What do the prices shown on the site include?

A: The prices on websites are generally for a product excluding the set-up costs for branding and carriage. We quote based on a customer’ s requirements once we know what your exact product/quantity/branding and delivery dates are. All our customers are important to us and we treat you as an individual business.

Q: What if I have deadlines? How long do products take to brand and have delivered?

A: The quick answer is we will advise the delivery time for every product at the time of enquiry. Delivery times vary depending on the item, the branding required, and the quantity involved. If we are branding an ‘off the shelf product’ some can be delivered within 24 – 48 hrs but if you are having a concept turned into reality, we will discuss lead times at the time of enquiry.

Q: What if I really do need an item ‘yesterday’?

A: We can provide an express service for which there is normally an additional charge imposed depending on the product. We will do all we can to supply products to meet your deadline and will tell you up front whether this will be possible, so you are not disappointed.

Q: Do I have to spend a certain amount or do you have a minimum product quantity I have to reach to qualify for branding a product?

A: No. Some items are available as a one-off product. However, usually the more a quantity increases the less expensive the items will be. Based on your requirements we will provide you with a sliding scale of prices.

Q: Can I have samples?

A: Depending on the item we may have to impose a charge which will be refunded to you upon an order being placed.

Q: If we place an order with you for more than one product or multiple items at the same time do, we get a discount?

A: Sustinere have very competitive pricing already, but we are always willing to re visit pricing for such orders at the time and try and consolidate carriage costs when and where possible.

Q: Why do I have to pay a delivery charge?

A: Depending on where the goods are shipped from there will always be a charge for delivery. We can include the delivery in the overall price, but it still must be paid, and prices vary depending on the courier. Air freight and shipping costs increase the price, but generally courier charges are very reasonable, and we always advise this cost within our quotation.

Q: Can you ship overseas if we wanted you to?

A: Yes. Some of our customers hold events and exhibitions abroad or other offices they need products for. Prices for delivery overseas are quoted bespoke.

Q: When do you require me to pay for my order?

A: First orders with us are always proforma. Then normal 30 days terms subject to the usual checks.

Q: How can I pay Sustinere?

A: Accounts are settled by bank transfer and all banking details and references to use will be supplied on the invoice sent to the customer.

We hope we have covered any questions you may have, but we would be happy to answer any others you may have by phone or email.

Q: Why should we consider Sustinere as the sustainable choice for our branded merchandise?

A: Please refer to our About Us and Sustainable Materials page for more information.

Ultimately, Sustinere wants to encourage businesses to substitute products that they use every day for eco-friendly alternatives, helping to reduce your carbon footprint and environmental impact on the planet.